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Support

Answers to the most common questions, by topic. If you can't find what you're looking for, write to us.

Installing and starting

Windows says the app is unrecognized

That's normal for games by independent developers. Choose More info, then Run anyway. You only need to do it once.

My Mac says it can't verify the app

Sonarush isn't verified by Apple yet. Move Sonarush.app to Applications, open Terminal (Command plus Space, type Terminal, Return) and type this once:
xattr -dr com.apple.quarantine /Applications/Sonarush.app

Alternatively: try to open the app, close the warning, then go to System Settings, Privacy & Security, and press Open Anyway (it appears for about an hour after the attempt).

My Mac has an Intel processor, or an older macOS

Sonarush for Mac needs Apple silicon (M1 or later) and macOS 14 Sonoma or later. It doesn't run on Intel Macs.

The game doesn't update by itself

If the automatic update fails, "Download the update" appears in the main menu and opens the itch.io page. Download the new zip and put it in place of the old one: your progress isn't stored in the game folder, so nothing is lost. On a Mac, replace Sonarush.app and unblock it again as on first launch.

Where is my progress saved?

Outside the game folder, so updating or reinstalling doesn't touch it. On Windows, type %APPDATA%\Sonarush in the File Explorer address bar; on a Mac it's in Library, Application Support, Sonarush, in your user folder. With an online account it's also saved on the server.

Audio, voice and braille

I can't tell where sounds come from

Use stereo headphones and check they're the right way round. In Settings, Audio, 3D audio should be on for headphones and off for speakers. In Space and Directions you can choose to hear directions as left and right or as compass points. The Audio glossary, in Help and information, lets you hear every sound with its explanation.

I hear less on one side

In Settings, Audio, lower the panning limit: sounds stay closer to the centre and don't vanish on one side. You can also raise the volume of objectives and landmarks without raising the shots.

The game doesn't speak through NVDA or JAWS

Start your screen reader before the game. If none is running, Sonarush uses the Windows voice. With NVDA, if braille messages disappear too quickly, raise the braille message timeout in NVDA's settings.

On Mac the game doesn't use VoiceOver

Open VoiceOver Utility (VO plus F8) and, in the General section, turn on "Allow VoiceOver to be controlled with AppleScript". When macOS asks for the Apple Events permission, answer OK; if you denied it, you'll find it in System Settings, Privacy & Security, Automation. In the game, Settings, Voice and Announcements, Voice channel tells you which voice it's using and why.

The game talks too much, or too little

In Settings, Voice and Announcements, choose the verbosity (Essential, Normal or Detailed), the announcement pace and which announcements to turn off. Every announcement you turn off still leaves its sound.

The arrow keys don't work on my Mac

VoiceOver's Quick Nav is probably on: press Left Arrow and Right Arrow together to turn it off.

Your online account

I changed computer: how do I get my progress back?

On first launch skip the training and answer that you already have an account, or go to Settings, Online account. You can get back in with your recovery code, with a six-character code from your other computer (Link another device), or with your email if you linked one.

I lost my recovery code

If the account is still open on one of your computers, read or regenerate the code in Settings, Online account. If you linked an email, you can sign in with it. Otherwise write to us with your account tag (eight characters): we'll see what we can do, but without the code or an email it isn't always possible to prove the account is yours.

How do I change my name?

From your Profile. The first change is free, later ones cost gems. Offensive names or names that impersonate others aren't allowed.

How do I delete my account?

In Settings, Online account, Delete the account: you confirm with your recovery code. For 14 days you can change your mind by recovering it; after that the account is deleted with everything in it. See also the privacy notice.

Online matches

The game says the server is under maintenance

It usually takes a few minutes. Meanwhile you can play offline: your progress adds up as soon as the server is back.

The game asks to update before playing online

To play online everyone needs the same version. The game updates itself and reopens: a match in progress isn't interrupted.

There are bots in my matches

If there aren't enough players after ten seconds in the queue, medium-difficulty bots take the empty spots, so you never wait long. With a squad of friends, or in a room, you choose who plays.

A player is behaving badly

Open their card (from friends, recent players or a leaderboard) and choose Report, with the reason. You can also block them. With "Do not disturb", in the Friends menu, nobody can invite you or listen to your matches.

Reporting a bug

Tell us what you were doing, what you expected and what happened instead. It helps a lot to attach the game log, sonarush.log, and crash.log if the game closed by itself:

If a sentence in the game is wrong or sounds odd in your language, send us the right wording: we'll fix it in the next update.

Contact

Sonarush is a small project: sometimes a reply can take a few days.

Nobody will ever ask for your recovery code, not even us. Don't give it to anyone: whoever has it can get into your account.